Utility Service Requests and Payments

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

Payments

Web: Web Payments Self Service
Phone: 888-905-3196

Service Requests

To start, stop or transfer your utility service, complete the appropriate online form:

Contact

customercare@raleighnc.gov

919-996-3245

Address

Raleigh Municipal Building

222 W. Hargett Street

1st Floor Lobby

Raleigh, NC 27601

Raleigh Water

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Hours of Operation

Site	Days	Hours
Customer Care Center (phone)	Mon. - Wed.	8:30 a.m. - 5 p.m.
	Thurs.	9 a.m. - 5 p.m.
	Fri.	8:30 a.m. - 5 p.m.
Raleigh Municipal Building, Lobby	Mon. - Wed.	8:30 a.m. - 5 p.m.
	Thurs.	9:15 a.m. - 5 p.m.
	Fri.	8:30 a.m. - 5 p.m.

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Utility Service Requests and Payments

Water and Sewer Bill Assistance:

Payments

Service Requests

Contact

Address

Subscribe

Services

Assistance Program for Water and Sewer Utility Customers

Delinquent Utility Accounts

Landlord Utility Billing Program

Make a Utility Payment

Manage Your Utility Account

Payment Plans for Unpaid Utility Bills

Project Share

Request an Adjustment on Utility Bill

Start or Stop Utility Services

Stormwater Utility Fee

Utility Billing FAQ

Utility Online Services

Hours of Operation

Related Pages