Delinquent Utility Accounts
Options to help manage your utility account
Updated: Apr 16, 2025
Need Financial Assistance?
Financial assistance for utility bills is available through the Utility Customer Assistance Program (UCAP).
Helpful Links
Payment Plans Available
Need more time making a utility payment?
You may qualify for a payment plan to help meet your monthly utility costs. For more information, please visit Web Self Service or email customercare@raleighnc.gov to apply and for further qualification information. You can also visit our website: Payment Plans.
Utility Customer Assistance Program (UCAP)
The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.
UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service, email or mail: 220 Swinburne St. Raleigh, NC 27640.
Qualified customers are eligible for up to $275 per fiscal year, and the assistance funds will be directly applied to their utility account.
To learn more about UCAP and eligibility requirements, email a Customer Care representative.
If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution.
Customer Care and Billing
Departments & Divisions
Contact
Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169
Subscribe
- Lead Department:
- Water
- Service Categories:
- Utility Service Requests and Payments
