*Pilot launch expected early 2025
The City of Raleigh is contracting with an outside partner to implement a Crisis Call Diversion (CCD) Line within our Emergency Communications Department.
What is CCD?
When a resident calls 911 with a mental or behavioral health crisis, they may be diverted to a licensed clinician.
The clinician will provide over-the-phone support and de-escalation and connect the individual to the resources they need.
The programs initial hours will be from 9 a.m. to 5 p.m. on Monday through Friday.
Callers who will be eligible for this service must not have a weapon, or be a danger to themselves or others. A person must also call themselves; the service is not available to someone acting on their behalf.