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https://raleighnc.gov/water-and-sewer/news/raleigh-water-meets-new-epa-standards
11/12/2024 5:16 pm

Running water

Raleigh Water Meets New EPA standards

No known lead service lines in system

News Published 10/14/2024 Updated 11/12/2024

Test Kit Notice

We are working diligently to process all of the requests. Currently, we have a backlog of requests. We are estimating 5-10 business days before you receive your test kit. 
Once your sample is collected and picked up, it will take another 5-10 business days to receive your results. 

We are actively soliciting additional resources to improve these times. We value your patience during this period. 

Since 2014, we have only had four samples out of the thousands tested that exceeded the action level. Action level is defined as the level of concentration of a harmful or toxic substance or contaminant.

Helpful Links

Raleigh Water customers can trust the water in their taps continues to meet Environmental Protection Agency standards, including new rules aimed at lead and copper contamination in public water systems.  Raleigh meets all safety standards and has no known lead service lines. 

 

The new rules go into effect on Oct. 16. The new requirements will strengthen requirements for drinking water across the country, replace lead service lines, reduce chances of contamination, and more.  

 

The City of Raleigh has also further optimized our corrosion control program through careful pH adjustments and the use of specific compounds that reduce the potential for lead contamination.

 

Lead in water usually comes from household plumbing, not the water source. To lower the risk, run your tap for at least 30 seconds to avoid drinking water that has been sitting in pipes for a long time. Raleigh’s water remains safe, and the City checks it regularly to maintain protection from lead and copper. 

More information about lead and copper and drinking water can be found on our FAQ page.

Lead Test Kits Available

Raleigh Water customers may request a free kit to test for lead in their drinking water though this link: Lead Test Request .

We are working diligently to process all of the requests. Currently, we have a backlog of requests. We are estimating 5-10 business days before you receive your test kit. 

Once your sample is collected and picked up, it will take another 5-10 business days to receive your results. 

We are actively soliciting additional resources to improve these times. We value your patience during this period. 

Since 2014, we have only had four samples out of the thousands tested that exceeded the action level. Action level is defined as the level of concentration of a harmful or toxic substance or contaminant. The action level for lead is currently 15 PPB.

We are invested in testing the water at your home.  We will provide you with a sampling kit as soon as possible.

The website below has additional information about lead in your drinking water.

Basic Information about Lead in Drinking Water | US EPA

Lead Copper Rule Revision Project Map Tool

Use the leadCAST portal (below) to see if the service line material at your property has been identified. Enter your address in the search field located in the upper right and press enter; leadCAST will highlight your property on the map and display the Utility Side Material (city-owned) and Private Side Material (customer-owned) to the left of the map. 

The Utility Side Material (city-owned) is the responsibility of the City of Raleigh. We are working on plans to identify and replace any lead service lines and some galvanized steel lines that require replacement.

 

Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

Lead Department:
Water

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