911 Center Celebrates Telecommunicators

“It’s the most rewarding thing I've ever done in my life, and I could not be prouder to do it with such an amazing and selfless group of people.” That’s how Emergency Telecommunications Supervisor Duana Dailey describes working at the Raleigh-Wake Emergency Communications Center.

The Center is celebrating National Public Safety Telecommunicators Week this week, which honors those who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance.

The Raleigh-Wake 911 Center handles more than 500,000 calls every year. This year was especially challenging. Last September, our 911 Center handled calls from Buncombe County when Hurricane Helene hit Western North Carolina. In a matter of three hours, they answered more than 1,500 calls.

ECC Provides Critical Support

Public safety telecommunicators provide an essential service at any time, says Center Director Dominick Nutter.

“Our call-takers and telecommunicators play a crucial role in saving lives,” Nutter said. “This week is a reminder of the recognition they deserve – year-round – for the critical support they provide to first responders and the public.”

The ECC, also known as Raleigh-Wake 911, provides dispatching and centralized communications for four EMS agencies, eight law enforcement agencies and 20 fire departments, serving more than one million residents.