Parking Customer Service

Parking Customer Service is available to answer any parking-related questions or concerns, assist citizens with parking problems, issue permits, process payments, review account histories, and provide information about appealing a ticket.

Additional services that be completed at the Raleigh Parking Office:

Purchase Contractor Permits (for residential and commercial uses)
Help locating a lost vehicle
Pay for applied immobilization devices

View parking frequently asked questions for answers to other questions about parking issues or ordinances.

If you cannot find what you are looking for in the FAQs, please contact a Customer Service Representative at 919-996-3996 for further assistance.

Parking Ambassadors

Parking Ambassadors enforce all City of Raleigh parking ordinances to maintain order and convenience for the benefit of all users. Ambassadors strive to provide a high level of customer service by assisting customers in operating the pay stations and answering questions about parking or wayfinding.

Parking Lot Management

The City currently contracts with The Car Park to manage all the day-to-day operations of the City’s parking decks and lots. Should you have any questions about monthly accounts, issues in the decks, or any operational related questions, please contact The Car Park directly at 919-833-7522 or nc info@thecarpark.com, Monday - Friday 8 a.m. to 5 p.m.