Loading Guidelines
We can only load materials into open truck beds or trailers. No trunks, SUVs, or enclosed vehicles. Please know your vehicle’s weight limits before you arrive. Our team relies on you to provide that info, and the City isn’t responsible for any overloading issues.
Mulch Tips
Mulch color may vary based on the type of wood and the time of year. If you're using dyed mulch, keep in mind:
• It needs 24 to 48 hours to cure before loading.
• Color may fade, especially after rain.
• For best results, buy all dyed mulch at once and avoid pickup during wet weather.
Seasonal Rush
Spring and fall are especially busy seasons!
• Bulk and wholesale orders may take extra time.
• Retail pickups are first come, first served, and subject to availability.
We strive to meet the demands and expectations of all our customers. If you have questions, comments, or concerns, please contact us at SWSCommunications@raleighnc.gov.
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